Refund Policy

Last updated: 2026

Game accounts are unique digital goods. Refunds are assessed case by case based on the purchase channel (Stripe card checkout, Facebook, or Shopee).

Payment confirms an order for sourcing and manual delivery. It does not mean an account is already held in inventory or delivered instantly.

If we cannot source or deliver an account as described after payment, contact us promptly with your order number. Where appropriate we may cancel the order and issue a refund to the original payment method (for Stripe) or via the original channel (Facebook / Shopee).

After an account has been delivered and accepted, refunds are generally not available, except where required by law or where we confirm a material listing error on our side.